In this online barista training class, we will focus on how to nail a barista interview. In previous articles, we talked about how to look for a barista job and write your first barista resume. But if you have already passed these first two stages and were invited to your barista job interview, congratulations! That’s half the battle!
Why Preparing for your Barista Interview Matters
There are a number of things you can do before your barista interview to make a great impression in your future employer. Here, we’ll give you a few barista tips on how to prepare for your interview at your local coffee shop.
Analyze the job
First, go back to the original barista job description and analyze it – what qualities are they looking for in a barista, what skills are required, is any previous barista or customer service experience required?
Make a list
Think, what your assets are and how you fit in this job description. Write down examples from your previous working experience if you have any. Make a list of the skills that you have and that can be beneficial for your work as a barista.
Learn about the company
Do your research and check out as much as you can about the coffee shop, which invited you for a barista interview. Learn, how and when they started, what the company’s values are, if they roast their own coffee, if their company culture is good for you. Most coffee shops, especially big coffee chains, have their mission statement online. Read their latest news too. It’ll help you to find out what the latest trends in coffee are and which of them are already introduced in this coffee shop.
Boost Your Coffee Knowledge Before Your Barista Interview
Before you step into a coffee shop, try to learn as much as you can about coffee. Any previous knowledge of coffee industry will be a great advantage at a barista interview. If you haven’t had any relevant experience with coffee, don’t forget to mention your online barista training that you received with Barista Training Academy.
If you have a chance watch barista training videos and visit a coffee cupping at any coffee shop around you. It’s a great way to test the waters and learn about coffee.
Barista Job Interview Questions & Answers
Let’s look at basic barista questions and answers, that are common during Starbucks barista interview. We have talked to Starbucks insiders who know how to nail a barista interview and agreed to share their experience with us. Here are some of the common questions and decent answers:
Q: Customer connection is really important at Starbucks. Tell me about a time where you displayed strong skills in customer connection?
A: At my previous job in a restaurant delivery, I had a customer, who was very upset about her lost cat. After I delivered the food and was free, I agreed to help her find her pet – and it was found on the same day. Eventually, the lady became our regular and ordered food at least twice a week from our restaurant.
Q: What's your favorite Starbucks menu item?
A: Cinnamon Dolce Latte, I have always been happy with this order.
Q: What is your greatest strength?
A: I learn new things quickly and I’m always attentive and enthusiastic about my job.
Q: If a customer complained about their drink, what do you do?
A: I would ask him or her what was wrong, smile at them and offer to replace a drink, if that’s allowed by the manager.
Read more about Starbucks barista interview questions and answers in the next article.
Be ready for unexpected barista interview questions. They are meant to see how you react to a stressful or uncomfortable situation. Be confident. And always stay yourself, don’t act like someone you are not.
Quick Tips for Your Barista Interview
- Know Your Availability
Before your barista interview think about how much time you can dedicate for your barista training and barista job. Make sure you barista working hours doesn’t interfere with your college schedule or other responsibilities.
- Bring Copies of Your Resume
Be sure to print out and bring your barista resume to the job interview. You can also bring a pen and a notebook to write down important information or if you already have any questions about your barista job.
- Bring References
If you have any work references and certificates, bring them with you to your barista interview. Bring at least one reference from your previous job. If you apply to be a barista with no experience, bring a reference from your high school teacher or a college professor.
Barista job interview DON’Ts:
- Don’t arrive to your barista interview chewing a gum or eating anything.
- Don’t be late for your barista interview.
- Don’t enter a coffee shop while talking on the phone or writing an instant message. Turn your phone off before entering the café.
- Don’t use excessive amount of perfume. You are going to work in customer service and serve food, so strong perfume might distract customers and cause headache.
- Don’t bring your friends or relatives. Show that you are independent and responsible.
Barista Training Academy is your premiere online barista training resource for learning how to be a barista, how to land a job as barista, and all the aspects of starting your career in retail coffee. For more information visit our blog.